This page describes Prestige Bookshop’s policy on delivery and refunds for all products purchased through this website. We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it’s described on this website. Contact us with any queries that are not addressed below.
Delivery
- Delivery charges for goods delivered within Nairobi or out of Nairobi will incur a delivery cost dependent on the region. (For international orders kindly send an email to info@prestigebookshop.com to confirm shipping details)
- Nairobi CBD – FREE
- Turkana & North Eastern – Kshs 400
- Nairobi suburbs, Central, Nyanza,
Western, Nakuru, Naivasha, Eldoret – Kshs 200 - Coast (apart from Lamu) – Kshs 200
- Prestige Bookshop will not provide one delivery cost to orders that are split between multiple shipping addresses. We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors.
- Goods to Nairobi will be shipped within 24 working hours after receipt and clearance of an order and 48 working hours to the rest of Kenya. Note that the shipping times are estimates and not guarantees.
- Shipping times can be affected by factors over which Prestige Bookshop has no control, including incorrect delivery addresses, weather, courier and customs delays and Post Office delivery restrictions.
- Prestige Bookshop is not responsible for receiving and processing an order with an incorrect shipping address. Please check your shipping address for accuracy. Please allow for additional time for all out of town and international orders. We have no control over certain delays like customs delays.
- Local customs and immigration agencies determine any duties or taxes that may be levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient.
- Prestige Bookshop cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
- Prestige Bookshop automatically insures any orders.
- Free shipping is available on all orders with a shipping address within Kenya. International orders must choose a shipping method at checkout.
- Prestige Bookshop is unable to provide free shipping to orders that are split between multiple shipping addresses.
- We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors.
Refunds
You’re eligible for a refund within 7 days if you’re dissatisfied with your purchase due to an error on our part or if the product doesn’t arrive.
1. Incorrect Product / Not As Described / Damaged
You are eligible for a full refund of the purchase price, including original shipping costs, only if your return is a result of an error on our part. To receive a refund, you must return your item directly to us within 7 days of the estimated delivery date and in the same condition you received it in.
2. Product Did Not Arrive
You are eligible for a full refund of the purchase price, including shipping costs, if your product hasn’t arrived 30 days past the estimated delivery date. If the shipper/courier provides tracking information indicating the book has arrived, the return is void.
In cases where the product is returned to us for any of the following reasons, the refund price includes product price only: incomplete address, unclaimed, returned to sender, or similar.